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Emotional Intelligence - For Healthcare Providers
Welcome!
Introduction
Dubai lecture recap (1:00)
How it all started? (6:51)
IQ vs. EQ
IQ & multiple intelligence (4:56)
EQ - History & Definition (11:17)
How we think?
The brain parts (15:56)
The stress response (12:29)
EQ in the workplace
How important is EQ in the workplace? (18:13)
EQ model
Intro (6:57)
Know Yourself
1. Enhance Emotional Literacy (15:23)
2. Recognize Patterns (14:12)
Choose Yourself
Intro (4:15)
3. Apply Consequential Thinking (6:57)
4. Navigate Emotions (4:06)
5. Engage Intrinsic Motivation (17:03)
6. Exercise Optimism (4:38)
Give Yourself
Intro (0:46)
7. Increase Empathy (17:50)
8. Pursue Noble Goal (16:22)
EQ in action
Practical application of EQ (13:21)
Assessments
EQ assessments (13:34)
Thank you!
Final word (1:16)
How important is EQ in the workplace?
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